What our customers say
At Star Elevator, we pride ourselves on delivering exceptional service and building lasting relationships with our clients. Don’t just take our word for it—hear directly from our satisfied customers. Their experiences highlight our commitment to safety, reliability, and personalized solutions that meet the unique needs of every project. Read through our testimonials to see how we’ve made a positive impact across the San Francisco Bay Area and beyond.
“I want to commend both Joe Vile and Dave Portillo on their excellent work and professionalism in repairing our non-working elevator at 1202 Sharon Park Dr. It was a very trying experience for both my husband and me. They were always willing to give us an update and promised us that it would be fixed as soon as possible. My husband is legally blind, 93, and has had triple bypass heart surgery. This was a true test of endurance for him. It was a pleasure to have them working daily on having our elevator run again.
Thanks,”
“I’m a Facility Manager for several buildings in San Francisco. Star Elevator has been servicing my elevators for over 14 years and they go over and beyond what most elevator companies do. I have had other elevator companies do work for me and they would walk away saying they could not get my elevator running. I would then call Star Elevator and they would come over and get that elevator running in no time. I have called the owner of Star Elevator in the middle of the night several times and he did not hesitate to answer my call. They are customer friendly and treat you as number 1. If you are in the San Francisco Bay Area and you need your elevator serviced or repaired give Star Elevator a call and they will take care of you.”
“Star Elevator has been my go-to vendor for quality elevator work since 2000. Their staff is one of the most highly trained and their work is always thorough and complete. When confronted with a major repair, I’m always given the most effective scope to do the job right. They are what one should expect with an elevator vendor”
“Star Elevator is one of the best subcontractors that work for us at Gerson Bakar and Associates. They have been servicing my buildings for over 11 years now and have always been one of the most responsive and reliable elevator contractors that have worked for me. Whenever I have a problem, need an upgrade, or just have a question regarding our elevators they respond quickly and professionally. Their service techs take the time to explain the problem and are quick to fix it, or put the extra time in to solve those intermittent problems that seem to plague elevators now and then. I highly recommend them to all my fellow Building Engineers.”
“Star elevator has been taking care of my 3 elevators and a sidewalk elevator for 24 years. I have not had any bad service during this time with Star. They are always on top with their reporting including sending letters to the State regarding inspections. They always go above and beyond the call of duty from regular service to night time calls and are always ready to jump in and get these elevators working. I have two 94 year old elevators that are still kicking thanks to Star.”
“We have worked with Star Elevator for the past 10 years on over 20 condominiums that we have managed. They do an excellent job working with us and our condominium HOA’s. We have always been impressed by their responsiveness and personal service, and we have come to depend on them to keep our client’s elevators running smoothly.”
“Working with all of the Star Elevator employees, whether with their field mechanics or office employees has and continues to be a very good experience.””
“In my 25+ years of managing properties in the Bay Area, I have not worked with a more professional company. Their technicians are knowledgeable and always get the problems fixed in a timely basis. They even take the time to explain what the issue was and how it was taken care of. I will continue to recommend Star Elevator to anyone looking for a quality elevator maintenance company.”
“Star Elevator has been our service provider since before I was General Manager of the property. I have been at 101 Alma for 11 years. During my time as G.M., Star Elevator has provided excellent service. They have always responded in a timely manner when the building needed a service call. Since our elevator modernization in 2008, which Star performed, our elevators have been running very well. Our modernization was completed on schedule and on budget with no change orders. All the star employees have been nothing short of great to deal with. Star Elevator’s pricing has always been very reasonable, a major reason that they have been our service provider for over 11 years.”
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